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COVID-19 Consumer Travel Reimbursement Scheme

This Scheme has been established to support travel agents and wholesalers while they recover refunds and credits owed to New Zealanders travelling overseas.

Participating travel agencies and wholesalers will be reimbursed for:

  • 7.5% of the value of cash refunds, and
  • 5% of the value of credits successfully secured on behalf of customers.

Reimbursement is available for refunds and credits processed from 14 August 2020, for bookings confirmed on or before 14 August 2020.

The Ministry of Business, Innovation & Employment has more information on who is eligible and how to apply.

COVID-19 Consumer Travel Reimbursement Scheme(external link) — Ministry of Business, Innovation & Employment