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Business travel across Alert Level Boundaries

Movement between alert level boundaries will be restricted. There will be Police check points to stop unnecessary travel. New Zealanders should continue to ensure their movement is for essential purposes only. An Alert Level Boundary separates areas of New Zealand that are at different Alert Levels. Businesses need to provide their staff with proof of eligibility to travel across an Alert Level Boundary, such as the documentation generated by MBIE’s Business Travel Register.

Here is information on the process of applying for your Business Travel Documents.

Re-applying for Business Travel Documents

You won’t be able to re-use the travel documents that you applied for during previous Alert Level changes and will need to reapply for new documents.

Businesses who have previously applied for travel documents will find that when they log in to their Business Connect account, their details will be saved from the previous application. Businesses are responsible for reviewing and updating this information to ensure that it is current before they submit their new application.

Travel across boundaries

Travel into or out of regions at different alert levels is restricted.

If you are carrying out a permitted activity listed in the Alert Level Order, you are already allowed to cross the boundary provided you have evidence that your activity is permitted. Getting the official Business or Personal Travel Document will make the process of crossing a boundary much quicker and easier.

You can also apply for an exemption for business travel from the Director-General of Health via the Business Travel Register. There is a very high threshold for exemptions. Requests will need to meet criteria and many requests will not be approved.

It’s important to note that exemptions for travel will only be allowed for specific reasons and within specific parameters. You must adhere to the conditions under which your exemption was granted.

Businesses must have systems and processes in place to minimise travel across the boundary or between regions within an alert level area. Everyone should work remotely if they can. Travel across an Alert Level Boundary will be very limited. Maintaining public health is paramount as we move down Alert Levels.

Location of boundaries

The planned Alert Level Boundary is:

After 11.59pm Tuesday 31 August Northland and Auckland regions will remain at Level 4 and the rest of New Zealand will be at Level 3.

A Business Travel Document is specific to an Alert Level Boundary, and the duration of that event.

You can apply for Business Travel Documents at any time.

Boundaries may be adjusted as an event unfolds.

For a map of New Zealand’s current alert levels, visit the Unite against COVID-19 website.

New Zealand Alert Level boundary map –

Business travel over an Alert Level 4 and 3 boundary –

Personal travel

If your request relates to personal or individual travel, this will be processed by the Ministry of Health.

Personal travel over an Alert Level 4 and 3 boundary –

Before you start a business travel application

Nominate an authorised person for your business. This person should apply on behalf of your business. This person should have a good understanding of the business’ travel operations, such as who is likely to need to travel, which boundaries they would need to cross (if there is more than one), and why they need to travel. This could be the business owner, manager or administrator.

Employees cannot register themselves. The single authorised person for a business should make a request on their behalf if the employee is required to travel across the boundary (either commuting to get to work, or travelling to undertake that work).

Make sure the authorised person knows which business category the workers in their application will fall into – they will need this information when they apply.

There are a list of categories you can select once you’ve logged in to Business Connect. Each category will have a list of subcategories to choose from. If your business does not fit into one of these categories, and you think there is a critical need for you or your workers to travel, your authorised person may make a request for an exemption by selecting the “Exemption for exceptional circumstances” option. This will be considered by the Director General of Health.

Types of travel

In your request, you will be asked what type of travel your staff will be undertaking. There are six different kinds listed, make sure you know the difference between them and apply for the correct type.


If a worker needs to pass through a restricted region in order to deliver services. For example, if the journey involves travelling through a region with a higher alert level than the starting location and the location being travelled to, then this would be a transit request.

Single return trip

If a worker needs to cross the boundary for a one-off service, and will then be returning.

One way travel out of a higher alert level area

If a worker only needs to cross the boundary once and they are travelling into a lower Alert Level. For example if they are re-locating from an Alert Level 4 area to an Alert Level 3 area for the duration of the resurgence.

One way travel into a higher alert level area

If a worker only needs to cross the boundary once and they are travelling into a higher Alert Level area. For example if they are re-locating from an Alert Level 3 area into an Alert Level 4 area for the duration of the resurgence.

Multiple business trips

Businesses or organisations that will need to cross the boundary more than once as part of their work.

Worker commute

Businesses or organisations undertaking services that have either: key staff critical to operations who will need to commute to work across a boundary; or a significant portion of workers are required to commute across a boundary in order to ensure minimum staff are available for operations.

How to register

Apply for Business Travel Documents on Business Connect. You can either use your existing Business Connect account or create a new one.

What you need to apply:

The physical address of the location each worker will be travelling to and/or from so you can group employees according to where they work.

The travel category you are applying under along with a brief explanation about how your business operations fit within the category and why this travel is required.

The boundaries you or your workers might need to travel across (if there is more than one).

The type of travel your workers will need to do (see above for travel types).

The names of all the workers you are requesting documents for. Make sure you include your own details if you need to travel, as well as those of your workers.

After you have submitted your request, you will get an automatic email saying your request has been received. You will also be emailed if any additional information is needed to support your request.

Apply for Business Travel Documents – Business Connect